At Norseraft, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward return policy:

  • 30-Day Return Window: You can return your items within 30 days from the date of purchase.
  • Original Condition: Items must be returned in the same condition as received, unused and undamaged.
  • Original Packaging: Ensure that all products are returned in their original packaging.
  • No Return Fees: Norseraft does not charge any fees for processing returns.
  • Shipping Costs: Original shipping costs are non-refundable.
  • Return Shipping: You are responsible for covering the return shipping costs.
  • Refund Process: Once we receive and inspect your returned item, we will process your refund within 3-7 business days.

Return Address: c/o Colliflow
Havnevegen 70, 3739 SKIEN

Please include a proforma invoice with your return package.

For more details or assistance, please contact our customer service team.